At AmmoSquared, customer support isn’t a department — it’s a relationship. Meet Andy and James, two dedicated shooters-turned-experts who help members get the most out of their ammo plans, answer questions with real-world experience, and deliver the kind of service only true enthusiasts can provide.
Andy, Director of Customer Engagement
6 months as an employee, 9 years as a customer.
What Andy Does at AmmoSquared
“I lead the Customer Support team here at AmmoSquared. All of the calls and emails from members come to us. I am constantly thinking of how we can improve the level of customer service we deliver by improving our tools, systems, and processes. I also update and add new Help Center articles to give our members some self service options. I’m also available via our AmmoSquared Advisor meetings to help members get the most out of their Ammo Plans.”
What He Loves Most About Supporting Customers
“I love talking to our members and hearing how much they love AmmoSquared. The most rewarding thing is being able to show a member something that AmmoSquared does that they may not have known about. An example of that is the Exchange feature. It gives the freedom to continue to be prepared, while giving flexibility in the calibers you might need at a given time.”
Expertise & Special Skills
- In-depth gun and ammunition knowledge, as I’ve been shooting since I was very young.
- Deep AmmoSquared system knowledge. Having been a customer for 9 years, I’ve seen how the system has changed, grown, and gotten better.
- I like to read and research anything gun and ammunition related.
Outside the Office
“Spending time with my family is my top priority. Family is what drives my need for preparedness, security and independence. My hobbies include shooting (obviously), music and audio. “
Customer Service Philosophy
“I try to share my excitement about AmmoSquared with everybody that I interact with, and also hope to convey that we’re here for them to answer any questions they might have. “
Rapid-Fire Favorites
- Favorite caliber: 300 blk out
- Coffee or tea: Coffee
- Outdoor or indoor range: Outdoor
- Favorite weekend activity: Cookout and bonfire
Fun fact: I’ve got a degree in Audio Engineering. Resident audio nerd here.
Meet James, Customer Engagement Agent
What James Does at AmmoSquared
“Helping customers with account questions, help set up and fine-tune new and existing accounts. Education is also a big part of customer service. Helping new shooters understand the difference between different ammo types and helping them get what they need. “
What He Loves Most About Supporting Customers
“Helping customers learn something new about the gun industry, freedom, and preparedness is very rewarding. Not only do they learn, but I also learn new things every day. If I can help at least one person a day learn something new or help them understand our service better, then I have accomplished my mission.”
Expertise & Special Skills
- Extensive knowledge of popular calibers.
- Able to help customers with navigating their Accounts, AutoBuy Settings, Exchanges, Returns, Shipping, setting up New Accounts, and Education on Ammo and Firearms.
- Well-versed in the AR-15 platform.
A Memorable Customer Moment
Email from customer, “Hey. We just got our first order from you guys. You guys are amazing human beings, and I can’t believe that I’m able to do this. We did $100 every two weeks up to $550, and man, you guys are amazing. Have you ever heard that song? I just called to say I love you. I just wanted you to know that. Thank you. I love you.”
Outside the Office
“Spending time with family is always my top favorite thing to do. Weekly range trips, hiking, and road trips are also high on my list of favorite things to do outside of work.”
Customer Service Philosophy
“Give the customers an unmatched customer service experience with firsthand knowledge and experience.”
Rapid-Fire Favorites
- Favorite caliber: 5.56
- Coffee or tea: Coffee
- Outdoor or indoor range: Outdoor Range
- Favorite weekend activity: Going to the Range
Fun fact: Movie Nerd and Gamer (Battlefield 6)
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